Customer Engagement

Dynamics 365 has specific products for Sales, Customer Service, Field Service and Marketing. This granular focus makes it a powerful and full-featured Customer Relationship Management platform. It is designed to bring you into the new age of digital selling, customer engagement and automation.

As it’s a cloud solution, you can access information about your prospects and customers on the go. This will in turn help you close the sale faster and provide exceptional customer service. Dynamics 365 applications can be integrated seamlessly with other Microsoft products.

CogentNext can assist you with a Customer Engagement implementation, enabling your Marketing & Sales team to plan campaigns, identify prospects and increase sales. Customer Service and Field Service personnel will be able to resolve customer issues and fully comply with your Service Level Agreements.

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Comprehensive D365 Support

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Consulting Services

Talk to our experts who can assist in analyzing your current workflow and business processes. From there we can help you develop a plan for optimization, recommend and provide demos of suitable Microsoft products that fill your needs, and create a roadmap for implementation.

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We specialize in customizing the application according to your unique needs. We assist our clients by designing middleware applications that integrate with D365 APIs which will reduce your licensing costs and facilitate seamless data exchange with third-party vendors.

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End-to-end services such as Infrastructure Assistance (On-prem/Cloud), Installation, Configuration, Customization, and Integration. Role-tailored training is provided, promoting user adoption and maximizing the benefits of the new system. But we don’t leave you hanging – even after the go-live date, we follow up with ongoing support.

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Perhaps you have industry-specific applications or large data stores that you want to integrate with your Dynamics solution. We have the know-how to get it done. Moreover, we can help you to integrate D365 CE with SharePoint, Finance, Operations, Business Central, third-party portals and legacy applications.

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Upgrade / Migration

Complete analysis of your existing system: database, code, customizations, integrations, and third-party add-ons.

Implementation, Configuration, Development, Deployment, Training and Post-Go-Live support.

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Maintenance and Support

CogentNext works closely with Microsoft to resolve even the toughest challenges – and we do it on time. Our exceptional support consultants are trained problem solvers, with experience in resolving a wide variety of issues, as soon as possible, to keep your business running.


Why CogentNext for Dynamics 365?

  • Process-oriented approach – Our expertise shortens the time needed to develop your plan
  • Certified consultants with 15+ years of ERP / CRM Implementation experience
  • Extensive experience with complex and heavily customized systems
  • Leveraging third-party industry vertical add-ons for cost-effective customization
  • Hybrid engagement model
Let us take your operation to the next level. Contact our experts now!