Customer Experience & Service
Dynamics 365 has specific products for Sales, Customer Insights, Customer Service, Contact Service and Field Service. This granular focus makes it a powerful and full-featured Customer Relationship Management platform. It is designed to bring you into the new age of digital selling, customer engagement and automation.
As it’s a cloud solution, you can access information about your prospects and customers on the go. This will in turn help you close the sale faster and provide exceptional customer service. Dynamics 365 applications can be integrated seamlessly with other Microsoft products.
CogentNext can assist you with a Customer Engagement implementation, enabling your Marketing & Sales team to plan campaigns, identify prospects and increase sales. Customer Service and Field Service personnel will be able to resolve customer issues and fully comply with your Service Level Agreements.
Comprehensive D365 Support
Consulting Services
Talk to our experts who can assist in analyzing your current workflow and business processes. From there we help you develop a plan for optimization, recommend and provide demos of suitable Microsoft products that meet your needs, and create a structured roadmap for successful implementation.
Development
We specialize in customizing applications according to your unique business requirements. Our team designs middleware solutions that integrate seamlessly with D365 APIs, helping reduce licensing costs and enabling smooth data exchange with third-party vendors.
Implementation
End-to-end services including Infrastructure Assistance (On-prem/Cloud), Installation, Configuration, Customization, and Integration. We provide role-based training to encourage user adoption and continue supporting you even after go-live.
Integrations
We integrate industry-specific applications and large data stores with your Dynamics solution. From SharePoint and CRM to third-party portals and legacy systems, we ensure seamless connectivity across your entire ecosystem.
Upgrade / Migration
Complete analysis of your existing system (NAV/GP), including database, code, customizations, integrations, and third-party add-ons. We manage deployment, training, and post-go-live support for a smooth transition.
Maintenance and Support
CogentNext works closely with Microsoft to resolve even the toughest challenges quickly and efficiently. Our skilled support consultants ensure your systems run smoothly with minimal disruption.
Why CogentNext for Dynamics 365?
- Process-oriented approach – Our expertise shortens the time needed to develop your plan
- Certified consultants with 15+ years of ERP / CRM Implementation experience
- Extensive experience with complex and heavily customized systems
- Leveraging third-party industry vertical add-ons for cost-effective customization
- Hybrid engagement model