Microsoft Dynamics 365 Family

Get to Know the Microsoft Dynamics 365 Family

These days, the only constant in business is change. Corporate leaders are constantly guiding their companies through adaptations and striving to keep up with customer demand. Yet, when working at scale, the job is too big for any individual – and that’s where software solutions like Microsoft Dynamics 365 Family come into play, helping decision-makers get the data they need to choose the right path ahead.

The Microsoft Dynamics 365 family of applications helps organizations large and small adapt to change and deliver superior customer experiences, helping them to become industry leaders. What solutions are there, and what do they accomplish? In this article, we’ll help you to get to know them better.

Microsoft Dynamics 365 Family

Dynamics 365 Business Central

Bringing the power of a cloud-based, unified business management solution to small and medium-sized businesses, Business Central connects sales, service, finance, and operations teams to work together as a cohesive whole. Get data visibility with Power Platform integrations, leverage the popular Microsoft 365 (Office) productivity applications, and even benefit from warehouse management, supply chain, and manufacturing capabilities. know more

Dynamics 365 Finance

Finance is a complete solution for managing the operations of medium to large-sized organizations. It helps you maximize financial visibility, giving you a single source of truth for your financial and operational data. It also helps you boost profitability, eliminating many redundant, manual processes and helping you stay laser-focused on your financial performance, reducing costs and managing risk. know more

Dynamics 365 Project Operations

For project-based businesses, Project Operations helps you connect your team members across the globe, keeping activities in sync, meeting deadlines, and delivering on objectives every time. It includes functionality for deal management, time tracking and expense management, intelligent scheduling, project management and financials, a configurable CPQ (Configure, Price, Quote) engine, and much more. know more

Dynamics 365 Supply Chain Management

Today’s supply chain is more volatile than ever. Disruptions and shortages have become the norm, which increases the difficulty in meeting your customers’ demands. With the help of this module, you’re able to take back control of your supply chain, plan with confidence, quickly react to change, procure efficiently and cost-effectively, deliver consistently, and operate with precision and foresight. know more

Dynamics 365 Human Resources

Managing the needs and skills of thousands of employees in an organization is a true challenge. Through a common interface, employees can manage their HR data themselves, and apply for HR-organized skills training to enhance their abilities for future responsibilities. Manage benefits, compensation, leave, certifications and training, and compliance data with ease. Fill vacancies from within by leveraging the skills data on hand. Use embedded analytics to discover deep insights. know more

Dynamics 365 Sales

A best-in-class CRM solution, Sales helps your representatives manage your growing customer base while providing exceptional customer experiences. Built for collaboration, it unites teammates with communication tools, including Microsoft Teams. AI-assisted suggestions help you determine the next best actions, and allow reps to prioritize their client interactions to close more deals. Gain valuable insights on customer sentiment to improve guided selling. know more

Dynamics 365 Customer Service, Field Service, and Remote Assist

Keep your customers happy throughout the product lifecycle with these customer-focused solutions. Give agents the AI-driven tools they need to be more productive and close cases faster. Give customers what they need when they need it with a self-service portal. Enable multi-channel customer interactions. Keep field agents up-to-date and productive with real-time work order data on the go, smart route planning, IoT integration, and much more. Empower experts to connect remotely with clients, guiding them to a solution for their current needs while eliminating costly travel expenses. know more

Dynamics 365 Customer Insights

Gain a true 360-degree view of your customers. Gain customer trust while respecting their privacy and remaining compliant with regulations. Keep an eye on KPIs such as Transactional and Subscription Churn, get the best action recommendations, and the power to customize the platform for your needs with AI, machine learning, and Azure Synapse Analytics. Know more

Dynamics 365 Commerce

Unify all sales channels, empowering your customers to purchase most conveniently for them, on any device they choose, while giving you a single, comprehensive view of your customer. Leverage AI capabilities, such as product recommendations, intelligent product search, and distributed order management, to improve the customer experience and drive profits higher. Know more

Wrap Up

These amazing and fully-integrated solutions from Microsoft are helping businesses of all sizes become leaders in their segment, accomplishing much more in much less time. They are seeing higher profits, greater employee contentment, and are delivering amazing customer experiences.

Would you like those same benefits for your organization? Contact us today to learn more about the Dynamics 365 family and how our experts at CogentNext can put these powerful tools to work for you.

By Chandra Subramanian, CogentNext Technologies

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